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Proactive IT Support – System Guardian

Layer 7 IT Solutions Proactive IT Support System Guardian service for servers offers a complete proactive solution that helps manage your entire IT infrastructure 24X7. This cost-effective and high-quality service can be tailored to meet all support requirements.

Layer 7 IT Solutions Proactive IT Support System Guardian service a high-quality solution at a low cost and provides,

  • Instant access to our Microsoft certified professionals
  • 24×7 server monitoring
  • Daily , weekly human checks
  • Proactive service – resolve issue before they occur
  • Unlimited support – Telephone, Remote & Onsite
  • Patch & Upgrade Support
  • Management of Network
  • Management of Backup
  • Monthly management reports

Who, Why, Price

Who is it for?

If your company is dependent on its IT infrastructure round the clock you do not want to take the risk of downtime. The Layer 7 IT Solutions Proactive IT Support SystemGuardian service has been specifically designed to proactively manage the IT infrastructure of a business 24X7.

With remote monitoring and configurable add-on services it covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

Why do I need it?

Any business that depends on its IT infrastructure for essential business processes needs to consider how it would cope if there was a fault somewhere in the network. How would you identify and fix it to minimise downtime? Have you got the right skills and experience to carry out the job?

The Layer 7 IT Solutions Proactive IT Support System Guardian service can take care of all this for you. With a dedicated account manager the integral 24X7 remote monitoring enables us to identify and fix many problems before they inconvenience your business. With unlimited support and additional management and audit options it can be designed around your precise support needs saving you time and money.

How much does it cost?

The cost of the package will be dependent on the level of support you require and the numbers of PCs, servers and routers in your infrastructure.

What's Covered

Technical Specification

Layer 7 IT Solutions - IT Support Server Support

  • Server Hardware Incident Diagnosis & Resolution
  • Remote Application Installation & configuration
  • Remote Application Incident Diagnosis & Resolution
  • Back-up software Installation
  • Remote OS re-installation and configuration
  • Patch Release Installation and Support
  • Remote OS Incident Diagnosis & Resolution
  • Back-up software Management
  • Onsite Support

Layer 7 IT Solutions - IT Support | Northumberland IT Support | North East IT Support Operating System (OS)

  • Microsoft Small Business Server 2008 Standard & Premium
  • Windows 2003
  • Microsoft Windows Server 2008
  • Microsoft Small Business Server 2003 / R2 (Standard and Premium)
  • Microsoft Windows Server 2003

Layer 7 IT Solutions - IT Support | Northumberland IT Support | North East IT Support Server Software Supported

  • Microsoft Exchange Administration
  • Microsoft Exchange Server 2003, Standard Edition
  • Microsoft Office Outlook 2003, 2007, 2010
  • Remote Web Workplace
  • Microsoft IIS Support
  • Microsoft Office FrontPage 2003
  • Windows Remote Access Admin
  • Terminal Services
  • Microsoft SQL Server Administration
  • Microsoft Shared Fax Service
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft Internet Security and Acceleration Server 2004
  • IIS Server
  • ISA Server 2000 / 2004
  • Exchange 2003, 2007, 2010, SQL 2000,
  • Microsoft Exchange Server 2003, 2007, 2010

Layer 7 IT Solutions - IT Support | Northumberland IT Support | North East IT Support Desktop Support

  • PC Hardware Incident Diagnosis
  • OS re-installation and configuration
  • Virus & Spyware troubleshooting
  • Remote Application Incident Diagnosis & Resolution
  • PC Application Installation & Configuration
  • Patch Release Installation and Support
  • Anti-virus and firewall management
  • Remote OS Incident Diagnosis & Resolution

Layer 7 IT Solutions - IT Support | Northumberland IT Support | North East IT Support Desktop Software Supported

  • Windows XP (Professional version)
  • Microsoft Office Outlook 2003
  • Windows Remote Access
  • Microsoft Office 2007
  • Macromedia FlashPlayer
  • Microsoft Windows Vista (Business and Ultimate)
  • Microsoft Office FrontPage 2003
  • Microsoft Office 2003
  • Adobe Reader

Layer 7 IT Solutions - IT Support | Northumberland IT Support | North East IT Support Desktop OS Supported

  • MS Windows XP, inc. Professional
  • Windows 7
  • Windows 98
  • Windows Vista, inc. Business
  • Windows 2000, inc. Professional
  • Windows NT